Thank You

To learn more about our additional add-on services please CLICK HERE

Here is our page showing what Maids and Moore is doing to help in this situation by adding in a EPA green product that kills all pathogens for viruses, bacteria and fungi on all hot spots in the home, on ALL CLEANINGS. Click here to learn more.

Also, now offering disinfecting misting services to learn more click here.

Quote includes: 2 professional maids, Supplies and Equipment

Cleaning Checklist by rooms:

Living Areas, Bedrooms, Office, Stairways and Hallway:

• Cobweb patrol
• Dust ceiling fan blades
• Dust window sills and latches (middle and bottom)
• Dust furniture and shelves
• Dusting (eye level)
• Clean all mirrors
• Clean the inside glass of the 2 main exterior doors of the home
• Make beds (leave sheets on corner of bed)
• Vacuum and edge carpets
• Sweep with vacuum and mop floors
• Trash removal (to dumpster at location - We cannot take trash with us)

Kitchen and Laundry Room:

• Cobweb patrol
• Clean light Fixtures
• Dust window sills and latches (middle and bottom)
• Clean blinds
• Dust all picture frames, knick-knacks, and all items high and low (up to 10ft.)
• Clean all vents
• Hand wipe baseboards
• Clean counter-top
• Clean and polish sink, faucet, and drain
• Clean and polish outside of all appliances, cabinets and drawers (including inside of microwave)
• Sweep with vacuum and mop floors
• Trash removal (to dumpster at location - We cannot take trash with us)

Bathrooms:

• Cobweb patrol
• Clean light fixtures
• Dust window sills and latches (middle and bottom)
• Clean blinds
• Clean all vents
• Hand wipe baseboards
• Dust all picture frames, knick-knacks, and all items high and low (up to 10ft.)
• Dust and clean toilet paper holder/towel racks
• Clean outside of all cabinets and drawers
• Clean all mirrors
• Clean counter-tops
• Clean and polish sink, faucet, and drain
• Clean and disinfect Commode inside and out
• Clean tub/shower stall
• Sweep with vacuum and mop floors
• Trash removal (to dumpster at location - We cannot take trash with us)

Deep Clean Items:

• Clean blinds
• Hand wipe baseboards
• Dust all picture frames, knick-knacks, and all items high and low (up to 10ft.)
• Clean all air vents
• Routine service will be set up to rotate these items depending on your frequency. All deep clean items are done on the deep clean.

Items NOT included in your quote, we do offer add on service:

Outside and garage areas – These areas are not included on quote, but we do offer add-ons for the following prices:

• Inside and Outside Oven - $50
• Inside and Outside Fridge - $50
• Inside and Outside Dishwasher - $25
• Inside Windows (up to 10 feet high) up to 3000 square feet - $50
• Inside Windows (up to 10 feet high) 3001 to 6000 square feet - $100
• Sweep Porch - $15 per porch
• Sweep Garage (up to 2 car garage) - $15
• Hand Washing Dishes (up to 20 minutes) - $35
• Spot Wipe Walls (not floors to ceiling) - $10 per wall
• Wipe Down Walls (floor to ceiling up to 10 feet high) - $25 per wall
• Patio Cleaning - $35 (sweep and dust-NO inside grills or inside of outside kitchen appliances)
• Disinfecting Misting Service - $95 minimum or $0.05 per square foot
• Carpet Steam Cleaning (subcontracted) - $96 minimum – Call for a customized quote
• Upholstery Steam Cleaning (subcontracted) - $96 minimum to come out – Call for a customized quote
• Tile and Grout Cleaning (subcontracted) - $96 minimum to come out – Call for a customized quote

Carpet cleaning (Quoted separately, call us as more info is needed)

Window cleaning (Quoted separately, call us as more info is needed)

Cleaning of walls-We cannot possibly wipe all walls and stay with in price. If you have specific problem areas like around kitchen trash can or places that are caused by fur babies or children, please let us know at booking we will mark these locations as hot spots and clean them.

Important Policies to know:

Set rate pricing policy: Set rate pricing on one-time cleanings are based on square footage. The price you receive at the quote will be what you are charged. There are some rare cases of homes that are EXTREME DIRTY (double the amount of time of a normal house its size). In these cases, Maids and Moore reserves the right to call the customer before the cleaning begins and adjust the quote accordingly. At that time the customer and Maids and Moore reserve the right to decline or accept the new agreement

Cancellation Policy: ($50.00 fee may apply) Although a 7-day notice is appreciated, to avoid a late cancellation fee or late reschedule fee we must at least 2 BUSINESS DAYS prior to canceling or rescheduling service. If you are scheduled from Tuesday - Friday, you must cancel by 12 pm 2 days prior to the cleaning. If you are scheduled for Monday, you must cancel on Thursday of the week prior by 12 pm as our office will be closed Saturday and Sunday. We have added a schedule change form to our website to make this easier for you. Website Form: https://maidsandmoore.com/request-schedule-change/

Reminders Sent by Operations Team

If Canceling, PLEASE REPLY TO THE REMINDER IN TIME TO AVOID ANY CHARGES

• 1) Three day reminder - NO CHARGE
• 2) Two day reminder - $50.00 After 12pm
• 3) Next day reminder (this email has an arrival time window) - $50 fee

If you cancel the same DAY, we will have to charge 50% of your cleaning fee due to not having time to fill your spot. There will be some exceptions to this and will be handled on a case by case basis. (Example: if your cleaning fee is $200, your same day cancellation fee will be $100).

(REQUEST MUST BE SUBMITTED THROUGH WEBSITE OR reply to reminder EMAILS. Voicemails and website chats are not accepted as proper notice)

Arrival Times: Customer, please note that we DO NOT give EXACT TIMES. The maids will arrive within a 3-hour window block arrival (8:30 to 11:30, 10:30 to 1:30, or 11:30 to 2:30). Please understand that we are cleaning homes prior to yours (cleaning times can fluctuate depending on the condition of the home) or unforeseen circumstances out of our control. We also have to consider travel time. Maids and Moore will do our best to arrive within the block arrival time, but want to make the expectation is clear that we cannot be there at an EXACT time.

Payment policy: Our prices are non-negotiable. If there is a quality issue with the cleaning, the team can come back out to re-clean within 24 to 72 hours, but a discount off the cleaning is not an option unless given the opportunity to re-clean.

Cash, check, or credit card: (Visa, Mastercard, Discover) are accepted forms of payment. American Express is available with 3% credit card processing charge. Credit cards will be charged after cleaning is complete with-in 24 hours. If you are paying with check or cash a credit card is still required to be on file to reserve your spot on the schedule. If we receive the payment via check or cash, then your card will not be processed. However, if payment is forgotten, the credit card on file will be charged. The credit card is also charged if any cancellation fees apply to your account. Our services are due upon receipt and no credit accounts are available.

100% Satisfaction Guarantee Policy: Maids and Moore guarantees our work. If the job is not done according to what you were quoted, we will come out and correct the problem within 24 to 72 hours, at no extra charge. Please do not correct the issue without a Maids and Moore staff member seeing it. Also, any issues notified later than 48 hours after the cleaning will be handled on the next scheduled cleaning and noted in the file.

Dishes: If the dishwasher is empty, we will rinse and load the dishes. If the dishwasher has dishes inside, we will hand wash and air dry the remaining dishes next to sink. This will prevent any misplaced dishes or mixing of clean and dirty dishes. If you have an excessive amount of dishes (over 15 minutes) extra time may occur to handle these items and fees will be adjusted on a case by case basis.

Team Policy: Weekly and Bi-weekly customers: Maids and Moore will try to send the same team most of the time, however, there are illnesses, vacations, and staffing changes. In such cases, we may have to send a different team. This is why it is important to use the same day review email and communicate through the office, not just the staff cleaning your home. We permanently document your file so no matter what team we send, they will know everything about your home.