Request Schedule Change

Schedule Change

PLEASE READ CAREFULLY thru our Cancellation or Schedule change policies as this could result in fee or increase in price per cleaning:

Cancellation and Reschedule Policy

Residential: Although a 7-day notice is appreciated, to avoid a late cancel fee or late reschedule fee we must at least have a 24-hour notice prior to canceling or rescheduling service. If you are scheduled from Tuesday – Friday you must cancel by 3 pm the prior day of the cleaning. If you are scheduled for Monday you must cancel on Friday of the week prior by 3 pm as our office is closed Saturday and Sunday. We have added a schedule change form to our website to make this easy for you. Once you have submitted the form online, you will be contacted at the end of the business day to reschedule services (REQUEST MUST BE SUBMITTED THROUGH WEBSITE OR E Mail, Voicemails are not accepted as proper notice)

You may also email:

Austin and surrounding areas: Roxy –info.maidsandmoore@gmail.com

Houston and Surrounding areas: Katelyn – houston.maidsandmoore@gmail.com

If Maids and Moore does not receive a notice 24 hours prior to your cleaning it will result in a $50.00 cancellation fee, which will be charged to the credit card we have on file. Being on the schedule means that we are reserving a time slot for your home or office, and if canceled last minute we have no way of filling that spot and the arrival times for other customers change at the last minute.*Commercial = Same applies to residential, except if a contract is in place a 30 day written notice is required and contract
terms apply.

Skip Service Policy

If you are a routine customer and call to reschedule for any reason, your next cleaning will reflect the appropriate frequency quoted. For example, if you are bi-weekly but skip a cleaning the next time we clean your monthly rate will apply. This is fair due to the extra dust and dirt build up in the house. Also being a bi-weekly customer means we have reserved your spot in our schedule to be cleaned by the same team at a consistent time. If customers skip it will affect that team’s entire day’s schedule. Lastly, it is not fair to the monthly customer who pays a higher rate for monthly cleanings, and a bi-weekly customer who is actually only cleaned once that month, but remains at the cheaper rate.