Cancellation Policy/Schedule Changes (fees may apply)
Submit cancellations/schedule changes at Request Schedule Change or reply to your reminder email. Although a 7-day notice is appreciated, to avoid fees we require notice of at least 2 BUSINESS DAYS prior to the original service date.
- If cancellations/schedule changes are made 1 BUSINESS DAY prior to cleaning a $50.00 fee will apply.
- If cancellations/schedule changes are made the DAY OF the cleaning 50% of your cleaning fee will apply. If you cancel on the same DAY, we will not have time to fill your spot, which directly affects our employees’ income/retention.
FRIDAY AFTERNOON AND WEEKEND CHANGES: Please note that if you submit cancellations/schedule changes on a Friday for a Monday the $50 fee will apply due to our offices being closed over the weekend. If you submit cancellations/schedule changes after hours on Friday or over the weekend for cleaning on Monday, the same day 50% cancellation fee will apply.