Thank You

To learn more about our additional add-on services please CLICK HERE

Here is our page showing what Maids and Moore is doing to help in this situation by adding in a EPA green product that kills all pathogens for viruses, bacteria and fungi on all hot spots in the home, on ALL CLEANINGS. Click here to learn more.

Also, now offering disinfecting misting services to learn more click here .

Quote includes: 2 professional maids, Supplies and Equipment

Cleaning Checklist by rooms:

Living Areas, Bedrooms, Office, Stairways and Hallway:

• Cobweb patrol
• Dust ceiling fan blades
• Dust window sills and latches (middle and bottom)
• Dust furniture and shelves
• Dusting (eye level)
• Clean all mirrors
• Clean the inside glass of the 2 main exterior doors of the home
• Make beds (leave sheets on corner of bed)
• Vacuum and edge carpets
• Sweep with vacuum and mop floors
• Trash removal (to dumpster at location - We cannot take trash with us)

Kitchen and Laundry Room:

• Cobweb patrol
• Clean light Fixtures
• Dust window sills and latches (middle and bottom)
• Clean blinds
• Dust all picture frames, knick-knacks, and all items high and low (up to 10ft.)
• Clean all vents
• Hand wipe baseboards
• Clean counter-top
• Clean and polish sink, faucet, and drain
• Clean and polish outside of all appliances, cabinets and drawers (including inside of microwave)
• Sweep with vacuum and mop floors
• Trash removal (to dumpster at location - We cannot take trash with us)

Bathrooms:

• Cobweb patrol
• Clean light fixtures
• Dust window sills and latches (middle and bottom)
• Clean blinds
• Clean all vents
• Hand wipe baseboards
• Dust all picture frames, knick-knacks, and all items high and low (up to 10ft.)
• Dust and clean toilet paper holder/towel racks
• Clean outside of all cabinets and drawers
• Clean all mirrors
• Clean counter-tops
• Clean and polish sink, faucet, and drain
• Clean and disinfect Commode inside and out
• Clean tub/shower stall
• Sweep with vacuum and mop floors
• Trash removal (to dumpster at location - We cannot take trash with us)

Deep Clean Items:

• Clean blinds
• Hand wipe baseboards
• Dust all picture frames, knick-knacks, and all items high and low (up to 10ft.)
• Clean all air vents
• Routine service will be set up to rotate these items depending on your frequency. All deep clean items are done on the deep clean.

Items NOT included in your quote, we do offer add on service:

Outside and garage areas – These areas are not included on quote, but we do offer add-ons for the following prices:

• Inside and Outside Oven - $50
• Inside and Outside Fridge - $50
• Inside and Outside Dishwasher - $25
• Inside Windows (up to 10 feet high) up to 3000 square feet - $50
• Inside Windows (up to 10 feet high) 3001 to 6000 square feet - $100
• Sweep Porch - $15 per porch
• Sweep Garage (up to 2 car garage) - $15
• Hand Washing Dishes (up to 20 minutes) - $35
• Spot Wipe Walls (not floors to ceiling) - $10 per wall
• Wipe Down Walls (floor to ceiling up to 10 feet high) - $25 per wall
• Patio Cleaning - $35 (sweep and dust-NO inside grills or inside of outside kitchen appliances)
• Disinfecting Misting Service - $95 minimum or $0.05 per square foot
• Carpet Steam Cleaning (subcontracted) - $96 minimum – Call for a customized quote
• Upholstery Steam Cleaning (subcontracted) - $96 minimum to come out – Call for a customized quote
• Tile and Grout Cleaning (subcontracted) - $96 minimum to come out – Call for a customized quote

Carpet cleaning (Quoted separately, call us as more info is needed)

Window cleaning (Quoted separately, call us as more info is needed)

Cleaning of walls-We cannot possibly wipe all walls and stay with in price. If you have specific problem areas like around kitchen trash can or places that are caused by fur babies or children, please let us know at booking we will mark these locations as hot spots and clean them.

Important Policies to know:

Quotes For One-Time Services and Initial Deep Cleans

Set rate pricing on one-time cleanings are based on square footage only. The price you receive upon booking will be what you are charged. There are some rare cases of homes that are EXTREME DIRTY . In these cases, Maids and Moore reserves the right to call the customer before the cleaning begins and adjust the quote accordingly. At that time the customer and Maids and Moore reserve the right to decline or accept the new agreement.

Cancellation Policy/Schedule Changes (Fees May Apply)

Submit cancellations/schedule changes at Request Schedule Change or reply to your reminder email.

Although a 7-day notice is appreciated, to avoid fees we require notice of at least 2 BUSINESS DAYS prior to the original service date.

• If cancellations/schedule changes are made 1 BUSINESS DAY prior to cleaning a $50.00 fee will apply.
• If cancellations/schedule changes are made the DAY OF the cleaning 50% of your cleaning fee will apply. If you cancel on the same DAY, we will not have time to fill your spot, which directly affects our employees’ income/retention.

FRIDAY AFTERNOON AND WEEKEND CHANGES: Please note that if you submit cancellations/schedule changes on a Friday for a Monday the $50 fee will apply due to our offices being closed over the weekend. If you submit cancellations/schedule changes after hours on Friday or over the weekend for a cleaning on Monday, the same day 50% cancellation fee will apply.

Reminders

Reminders are sent via email and text message, but customers have the capability to opt out of one or the other. Please contact your office to do so.

• Initial reminders are sent 3 business days prior to cleaning. Arrival times are not specified.
• Final reminders are sent 1 business day prior to cleaning with a 1 hour arrival window.

Arrival Times

Please note that we DO NOT give EXACT TIMES. We will schedule your cleanings based upon your arrival time preference on file. Please understand that we are cleaning homes prior to yours and times can fluctuate depending on the condition of the home or unforeseen circumstances out of our control. We use the 3 hour window as a scheduling parameter, however we cannot guarantee arrival between those exact hours.

Time preferences which you choose at your time of booking are listed below:

• 1st arrival – 8:30am to 11:30am
• 2nd arrival – 10:30am to 1:30pm
• 3rd arrival – 11:30am to 2:30pm
• Flex arrival – 8:30 to 2:30pm

Payment Policy

Our prices are non-negotiable after the time of booking. Payment for our services are due upon receipt and no credit accounts are available.

Only Debit or Credit Cards are accepted forms of payment. Payment will be processed immediately after cleaning is complete. The card on file will be charged for any cancellation/reschedule fees that apply.

100% Quality Satisfaction Guarantee Policy

Maids and Moore guarantee the quality of our work. Quality issues must be reported within 48 hours of the cleaning. If the job is not done according to what you were quoted, we will return and correct the problem at no additional charge. Please do not correct the issue before speaking with a Maids and Moore management team member. We have to be given the opportunity to see the quality issues and reclean or remedy them. Discounts and credits are not given.

Dishes

If the dishwasher is empty, we will rinse and load the dishes. If the dishwasher has dishes inside, we will hand wash and air dry the remaining dishes next to the sink. This will prevent any misplaced dishes or mixing clean and dirty dishes. If you have an excessive amount of dishes (over 15 minutes) extra time may occur to handle these items and fees will be adjusted on a case-by-case basis.

Team Policy

Our scheduling is done off of a route based system calculated by the geographic location of your home. We go to great efforts to keep the same teams with the same routes, however we can not guarantee that you will always have the same team.

Communications With The Office Vs. Cleaners

• It is very important for customers to communicate with the office for any instructions on your home. We must document your notes and instructions in our software system so that we can ENSURE your request is fulfilled.
• Direct communication from customer to the cleaners leaves out important details that we may need to know for billing purposes, in case of routine maid absence, or to avoid miscommunication.
• We do not discriminate, and we cannot guarantee that our employees will speak your native language. We ask that you communicate any requests to our office so that we can translate them to the cleaning team accordingly.